Coastal Massage & Spa

Brooke Outland Mathosian 

on Facebook

3 years ago

We disagreed about the services booked. The owner, Theresa, stated we would be charged $80. We gave her a $150 gift card and left. She subsequently charged our credit card $324. Even pursuant to her cancellation policy that is $150 more than 100 percent the cost of the service. Additionally, she gave her word that the charge would be $80 and posted that online. No services were rendered. Finally, she has violated our privacy by seeking out mutual connections and professional associates. We were charged above what was authori... read more

Matt Mathosian 

on Facebook

3 years ago

My wife and I did not have a pleasant experience. My wife booked a Valentines day couples massage and when we showed up the owner Theresa told my wife the she booked incorrectly and there were no couples rooms available. Theresa was unwilling to rebook without us paying a penalty. I am sure Theresa will have something snarky to say in response to this review but the bottom line is she kept my wife's $150.00 gift certificate and no services were rendered. To be clear, we paid for a massage , no massage or remediation given.... read more

Sandy Blount 

on Facebook

4 years ago

When making the appointment they quoted us one price for a 90 minute massage and checking out they charged us 50 dollars more. And my masseuse didn’t direct attention to the spot I told her I wanted her to work on. Won’t be back. 

Lori Peterson 

on Facebook

4 years ago

Terrible customer service 

Stephanie LC 

on Facebook

6 years ago

I was disappointed with the way my visit ended. I had called ahead to ask about discounts offered. I was promised the discount they offer on massages for teachers/first responders, etc. At the end of visit, when I was paying, I was denied the discount promised. The massage itself was okay. I much prefer my regular masseuse to this commercial facility.